Sometimes something just isn’t quite right. Eligible purchases may be returned according to the guidelines below.
ONLINE PURCHASES
Shipped Orders
Items must be unworn, unused, and returned with original tags attached. Returns must be shipped back within 14 days of delivery. Items that do not meet these requirements may not be accepted.
Regular-priced items purchased online may be returned by mail for a refund within 14 days of delivery. Return shipping costs are the responsibility of the customer. Please note that in-store returns are eligible for exchange or store credit only.
In-Store Pickup Orders
Items picked up in store may be returned for exchange or store credit within 14 days of purchase. Items must be unworn, unused, and returned with original tags attached. Please note that refunds are not available for in-store pickup orders.
For return purposes, the 14-day period begins when you are notified that your order is ready for pickup, not when the order is collected.
Exchanges
Online purchases may be exchanged subject to availability.
For exchanges by mail, return the original item and place a new order for the size or colour you require. The new order is considered a separate purchase and is subject to the shipping rates and free shipping threshold in effect at the time it is placed.
RETURN & EXCHANGE CONDITIONS
All returns and exchanges must meet the following conditions:
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Items must be unworn, unused, unwashed and unaltered.
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All original tags must remain attached.
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Proof of purchase is required.
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Items must be returned within the applicable return period.
Items showing signs of wear or use will be refused and will not be eligible for a refund, exchange or store credit.
For mailed returns that are refused because they do not meet our return conditions, the customer is responsible for the cost of having the merchandise shipped back to them.
IN-STORE PURCHASES
In-store purchases may be returned for a refund, exchange or store credit within 14 days of purchase. Items must be unworn, unused, and returned with original tags attached.
Final Sale Items
The following items are final sale and are not eligible for return or exchange:
- Sale items
- Items purchased using a discount code
- Jewelry
- Self-care products
Processing and Delivery
Orders are processed within 3 to 5 business days of placement. Once shipped, estimated delivery times within Canada are 3 to 9 business days. You will receive a tracking number by email once your order has shipped.
Shipping Rates
We offer complimentary shipping on all orders over $150 within Canada. Orders under $150 ship at a flat rate of $20